LIMITLESS AGENCY – FULFILLMENT POLICY

Effective Date: 2025
 Limitless Agency Consulting, LLC d/b/a Limitless Agency
 (“Company,” “we,” “us,” “our”)

This Fulfillment, Refund & Cancellation Policy (“Policy”) governs how services are delivered, when refunds are available (if at all), how cancellations operate, and how disputes must be handled. This Policy applies to all Clients unless superseded by a fully executed or electronically accepted Master Services Agreement (“MSA”).

In all cases of conflict between this Policy and the MSA, the MSA controls.

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1. Definitions

For purposes of this Policy:

  • “Services” mean all coaching, consulting, digital content, trainings, community access, frameworks, templates, deliverables, and related resources provided by Company.

  • “Client” means any individual or entity purchasing, accessing, or using Services.

  • “Platform” means all third-party systems used to deliver Services (Slack, Skool, Zoom, email services, CRMs, video hosting, automation tools, etc.).

  • “Content” means all intellectual property, materials, documents, videos, SOPs, scripts, and resources provided by Company.

2. Service Fulfillment
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2.1 Delivery of Access

Upon successful payment, enrollment, or activation:

  • Clients receive a confirmation email

  • Platform access and/or onboarding instructions

  • Scheduling links and program materials (as applicable)

Delivery of Services may begin immediately, and in most cases within 1–2 business days.
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2.2 Fulfillment Begins Upon Access

Fulfillment is considered complete, in whole or in part, when any of the following occurs:

  • Client receives login credentials or platform access

  • Client accesses Slack, Skool, Zoom, or other systems

  • Client downloads any material or attends any call

  • Client completes onboarding or intake

  • Company delivers templates, frameworks, modules, or training

  • Company provides coaching, feedback, or communication

Participation is not required for fulfillment to be deemed delivered.
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3. Proof of Service Delivery

Company may demonstrate fulfillment through:

  • Platform login logs

  • Email delivery and engagement logs

  • Download records

  • Call attendance or recording logs

  • Timestamped Slack or Skool messages

  • CRM access logs

  • Calendar confirmations

Client agrees these records constitute conclusive proof of fulfillment.
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4. Refund Policy (Governed Exclusively by the MSA)
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4.1 Satisfaction Guarantee — Strategy Call Trigger

The only refund available to Clients is the Satisfaction Guarantee described in the MSA:

Client may cancel and receive a full refund only if they have not yet completed their one-to-one strategy call.
After the strategy call is completed, all fees become final, non-cancellable, and non-refundable.

This replaces and supersedes any prior or external refund expectations, including the industry-standard 14-day period.
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4.2 No Additional Refund Rights

After the strategy call:

  • No refunds for lack of use

  • No refunds for non-attendance

  • No refunds for personal or business circumstances

  • No refunds for failure to implement strategies

  • No refunds for dissatisfaction with progress

  • No refunds for inability to secure results

Company does not guarantee revenue, valuation increases, or other performance outcomes.
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4.3 Performance Guarantees Are Not Monetary Guarantees

If a Program includes performance guarantees (e.g., revenue or enterprise value milestones), such guarantees:

  • Are conditional service guarantees, not refund guarantees

  • Provide additional no-fee service delivery only if conditions are fully met

  • Are void if Client fails to comply with requirements in the MSA

5. Cancellation of Ongoing Services

If a Program renews or continues beyond an initial term:

  • Client must provide 30 days’ written notice to cancel future billing

  • Notice must be sent to: support@limitlessagency.io

  • Billing continues through the end of the 30-day notice period

  • No prorated refunds or credits are provided for partial periods

Stopping participation does not constitute cancellation.
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6. Chargebacks, Payment Disputes & No-Chargeback Agreement
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6.1 Internal Resolution Requirement

Client must contact Company at support@limitlessagency.io to attempt resolution before initiating any external dispute or chargeback.
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6.2 No-Chargeback Commitment

Except where prohibited by law, Client agrees:

  • Not to initiate chargebacks, reversals, or payment disputes for charges consistent with this Policy and the MSA

  • That chargebacks filed after fulfillment constitute a material breach

6.3 Consequences of Unauthorized Chargebacks

Company may, to the fullest extent permitted by law:

  • Terminate all access to Services immediately

  • Assess a $500 administrative processing fee

  • Recover processor penalties, legal fees, and damages

  • Submit evidence of fulfillment and contractual obligations to banks, processors, or arbitrators

  • Pursue legal collection remedies

7. Service Limitations, Availability & Platform Issues
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7.1 No Guarantee of Uninterrupted Access

Company does not guarantee:

  • Continuous availability of staff

  • Uninterrupted platform access

  • Uninterrupted coaching sessions or calls

  • Continued use of any specific platform

7.2 Platform Outages

Third-party outages (Slack, Skool, Zoom, Stripe, etc.):

  • Are outside Company control

  • Do not constitute service failure

  • Do not justify refunds, credits, or cancellations

7.3 Program Adjustments

Company may modify, update, or replace elements of the Services, including call schedules, coaches, materials, or delivery methods, at any time to maintain or improve quality.
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8. Misconduct & Immediate Termination

Company may immediately suspend or terminate access without refund if Client:

  • Engages in harassment, abuse, defamatory remarks, or disruptive conduct

  • Shares or attempts to redistribute Company Content

  • Violates confidentiality within communities

  • Initiates unauthorized chargebacks

  • Fails to meet payment obligations

  • Breaches the MSA or these Terms

Upon termination, Client must cease all use of Company intellectual property.
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9. Client Responsibilities

Client agrees to:

  • Provide accurate information

  • Maintain required technology access

  • Implement strategies and attend sessions

  • Maintain confidentiality of other clients

  • Comply with all applicable laws (including FTC, TCPA, CAN-SPAM, GDPR, CCPA, and advertising regulations)

  • Conduct themselves professionally

Failure to participate does not excuse payment obligations.
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10. No Reliance on Marketing Statements

Client acknowledges that:

  • No prior statements—verbal or written—create additional rights

  • Advertisements, webinars, case studies, testimonials, or examples do not modify this Policy or the MSA

  • Client has not relied on external representations when making a purchasing decision

Only the MSA and this Policy define refund and fulfillment terms.
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11. Disclaimer of Results

All Services are educational and informational.
Company does not guarantee:

  • Revenue

  • Profit

  • Enterprise value increases

  • Sales performance

  • Funnel results

  • Lead flow

  • Advertising outcomes

Client understands results vary widely and depend on external factors, including ad spend, implementation, market conditions, team resources, and business operations.
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12. Indemnification

Client agrees to indemnify and hold Company harmless from any claims, damages, liabilities, or losses arising from:

  • Client’s actions or omissions

  • Client’s use of Content or Services

  • Violations of law

  • Breach of this Policy or the MSA

  • Claims from Client’s own customers or contacts

13. Force Majeure

Company is not liable for delays or failures caused by events outside its reasonable control, including but not limited to:

  • Internet outages

  • Power failures

  • Strikes or labor disputes

  • Natural disasters

  • Platform failures

  • Acts of terrorism or war

  • Government restrictions

Such events do not entitle Client to refunds or credits.
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14. Policy Relationship to MSA

This Policy supplements the MSA.
Where any conflict exists:

The MSA governs and supersedes this Policy.

No additional rights beyond the MSA are created by this Policy.
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15. Updates to This Policy

We may revise this Policy at any time. Updated versions become effective when posted. Continued use of Services constitutes acceptance of the revised Policy.
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16. Contact

For questions, cancellations, or support requests:

📧 support@limitlessagency.io